Lediga jobb Future Eyewear Group Sweden AB i Kungälv

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Customer Service Coordinator - Summer Intern

Ansök    Apr 16    Future Eyewear Group Sweden AB    Orderadministratör
Nytt
The Customer Service Coordinator - Summer Intern will work in collaboration with the Company’s Commercial and Field Service teams to execute Order to Invoice operations, using tools such as the ERP System, Outlook and the Microsoft Office Package. The Customer Service Coordinator - Summer Intern will support the merchandisers and customers with their queries. JOB SCOPE AND MAIN RESPONSIBILITIES: Enter new requests in the ERP System (new order/sample... Visa mer
The Customer Service Coordinator - Summer Intern will work in collaboration with the Company’s Commercial and Field Service teams to execute Order to Invoice operations, using tools such as the ERP System, Outlook and the Microsoft Office Package. The Customer Service Coordinator - Summer Intern will support the merchandisers and customers with their queries.
JOB SCOPE AND MAIN RESPONSIBILITIES:
Enter new requests in the ERP System (new order/sample order/credit note etc.)
Partner with the Field Service and Retail Operations Teams to effectively answer their requests and help in the set-up of product resets, and markdowns for key customers.
Collaborate with the Field Service Team on project execution and the resolution of any product and/or fixture requests.
Customer relationship management – develop and maintain strong relationships with key customers.
Follow specific order process and customer journey practices for key customers.
Solve operational and store level problems to maintain the operational standards established with the client.
Utilize customer service skills in order to respond to account inquires and the resolution of operational problems.
Work with assigned Supervisor on managed accounts to ensure accurate implementation of customer projects.
Partner with the Company’s Retail Service Team on project execution.
Raise and communicate critical issues and dysfunctional processes that may be a risk for the company and provide recommendations on how to solve it.
Work collaboratively with internal customers to obtain pricing and shipping information while coordinating product availability with the procurement team.
Achieve project and financial goals by managing the overall order process.
Submit retailer account data within internal platforms and frequently update.
The roles and responsibilities may evolve as business needs arise.


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Retail Operations Coordinator

Ansök    Jul 5    Future Eyewear Group Sweden AB    Marknadsassistent
The Retail Operations Coordinator will support the Retail Operations Specialist in ensuring the successful execution of all projects related to the sale and distribution of Company product. The Retail Operations Coordinator will handle a variety of tasks, including order management, customer service, and customer account management. Additionally, this role involves monitoring sales performance, recording sales data, and providing essential support to the s... Visa mer
The Retail Operations Coordinator will support the Retail Operations Specialist in ensuring the successful execution of all projects related to the sale and distribution of Company product. The Retail Operations Coordinator will handle a variety of tasks, including order management, customer service, and customer account management. Additionally, this role involves monitoring sales performance, recording sales data, and providing essential support to the sales team.


A. JOB SCOPE AND MAIN RESPONSIBILITIES:
Partner with the Retail Operations Specialist to effectively plan and communicate customer projects as it relates to new product rollouts, product resets, and markdowns for key customers.
Collaborate with the Commercial team on project execution and the resolution of any product and/or fixture requests.
Store reviews on a regular basis, to monitor correct execution.
Solve operational and store level problems to maintain the operational standards established with the client.
Store visits to ensure that the product is displayed according to the authorized planograms
Utilize customer service skills in order to respond to account inquires and the resolution of operational problems.
Process orders efficiently, including rush order requests, and review pending orders and customer inquiries to ensure high levels of customer satisfaction.
Record sales trends and collaborate with the Key Account to formulate effective sales strategies for each customer.
Maintain and build excellent customer relationships
The roles and responsibilities may evolve as business needs arise



B. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE
Associates Degree required, Bachelor’s Degree preferred.
1 - 3 years of administrative experience.
Ability to work in a fast-paced corporate environment with the ability to build and maintain relationships with internal and external customers.



C. CANDIDATE PROFILE:
Strong communication, project management, and customer skills.
Solid organizational skills with the ability to multi-task.


D. LANGUAGES:
English
Swedish Visa mindre
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